All cases of misselling will be kept on record by Fraud Control Unit. A list of negative/blacklisted DSAs/FOS/SMs/Referral Partners will be kept ready for de-dupe.
After a decision has been made, appropriate measures will be taken by the company to help remedy any/or all operational losses incurred. This will be done post approval from CBO/Head Risk as required.Complaint redressal policy as defined and uploaded on our website can be referred to for approach mechanism.The aforesaid policy will be revised as and when there are any new changes incorporated by ABHFL in handling complaints / grievances of the customer which includes introduction of new grievance channels, if any.
It is imperative that in all communications being sent to the potential clients and partners, the same must only contain standard product features as defined / mentioned in the communication templates as circulated by the product and marketing team only.
Any alteration to such communication soliciting sale needs to be approved by central team (i.e. Products & Marketing) before roll out.
Any deviations to this may be considered for strict punitive action based on evaluation by the CBO and / or Head Risk / Head Compliance / HR