Customers who wish to provide feedback or send in their complaint may use the following channels
between 9:30 am and 6:00 pm, Monday to Friday (except on national holidays).
Call our Customer Service Helpline on +91 8425955555
Email us at
- Write to us at the below mentioned address:
Aditya Birla Housing Finance Limited – Customer Service Cell
One Indiabulls Centre, Tower 1, 18th Floor, 841 Senapati Bapat Marg,
Elphinstone Road, Mumbai – 400 013
In case the complaint is not resolved within the given time or if he/she is not satisfied with the solution provided by ABHFL, the customer can approach the Complaints Redressal Officer. The name and contact of the Complaint Redressal Officer is as follows:
Mr. Muthiah Ganapathy
Tel. No.: +91-22-4356 7225
In case the response received through the above channels are not satisfactory, they can write to the Head of our Complaint Redressal Cell at:
We assure a response to letters / emails received through this channel within 5 working days.
If the complaint/dispute is not redressed within a period of one month, the customer may appeal to the regulatory authority of Housing Finance companies – the National Housing Bank – at the address given below:
National Housing Bank,
Department of Regulation and Supervision (Complaint Redressal Cell)
4th Floor, Core-5A, India Habitat Centre, Lodhi Road,
New Delhi - 110 003.
Website: www.nhb.org.in (Under the head of Grievance Redressal System there is an option tolodge the compliant in Physical mode and Online mode(GRIDS))